1. Hotel Cancellation/ amendments

 

Cancellation:

 

Cancellation has to be made through corresponding email ID: booking@hanoinostalgiahotel.com otherwise no cancellation will be entertained. Cancellations will not be accepted over Phone.

 

Customer must notify Hanoi Nostalgia Hotel & Spa  if you plan change before 3 days you check in.

Any cancellation submitted after the cancellation due date, ONE night will be charged.

 

 

No Show :

 

If a booking is cancelled within the day of arrival  or In case of No show or shortening stay, non refund will be made

(Considered as cancellation without the required advance notice)

Amendment:

 

Amendments is negotiable via our email:  booking@hanoinostalgiahotel.com

Refund:

 

The refund will be made through your credit card and minus 6.6% due to bank service. Additionally, although Hanoi Nostalgia  Hotel & Spa will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 12-15 days for the actual crediting to take place, depending on your Bank’s practice.

2. Tour Cancellation :

 

None cancellation – None refundable

 

Check-in time is from 02:00 PM and check-out time is at 12:00 noon

Extension of late checkout time is subject to availability and will be charged as follows:

Check-out until 06:00 PM – 50% of room rate

Check-out after 06:00 PM – 100% of room rate

Early check in is subject to availability and will be charged as follows:

-  Early check in from 8:00 AM of arrival date – 50% room rate (W/o BF)

 

- For guaranteed early check-in, room will be reserved the night before and charged at 100%

 

Rates are inclusive of:

 

International breakfast buffet (6.30 to 10.00 am every day)

Free Welcome drink when check in

Tea, coffe, 1 bottle of mineral water in room daily/1 person

Free usage of ADSL and Wifi internet in-room and public computer